What is the most common customer complaints in the restaurant?

09/30/2020 Off By admin

What is the most common customer complaints in the restaurant?

Most common restaurant complaints include dirty forks, wrong…

  • Dirty utensils or table (76%)
  • Dirty or ill-equipped restrooms (73%)
  • Impolite or condescending servers (72%)
  • Servers with a sloppy appearance or poor hygiene (67%)
  • Meals or beverages served at incorrect temperature (66%)

What are the common complaints of the guest in attending the restaurants?

The following are five of the most common customer complaints in food service:

  1. Poor Service.
  2. Food Quality.
  3. Facilities Cleanliness.
  4. Environment / Ambiance.
  5. High Prices.

Why do customers complain in restaurants?

If you’re in the restaurant business, you’ve likely had experience with customers complaining about waiters and waitresses. Most servers try their best to do a good job, but customer complaints might be justified if the wait staff is rude, does a poor job serving or is overly chummy or casual.

How do I make a complaint about a restaurant?

  1. 1300 552 406 (8:30am – 5:30pm, Monday to Friday)
  2. [email protected].
  3. PO Box 6682, Silverwater NSW 1811.
  4. Interpreter service: call 131 450 and ask to speak to the NSW Food Authority.

How do you handle customer complaints examples?

Your procedure could include the following steps.

  1. 1 – Listen to the complaint. Thank the customer for bringing the matter to your attention.
  2. 2 – Record details of the complaint.
  3. 3 – Get all the facts.
  4. 4 – Discuss options for fixing the problem.
  5. 5 – Act quickly.
  6. 6 – Keep your promises.
  7. 7 – Follow up.

How would you handle a difficult customer in a restaurant?

How To Deal With Angry Customers

  1. 1) Assume The Customer Has A Right To Be Angry.
  2. 2) Stay Calm.
  3. 3) Let The Person Vent.
  4. 4) Listen to The Customer.
  5. 5) Don’t Take It Personally.
  6. 6) Speak With A Soft Tone Of Voice.
  7. 7) Express Sympathy For Their Feelings.
  8. 8) Smile When You Talk.

What are the top 10 customer complaints?

Top 10 Customer Complaints Have About Your Customer Service

  • I Can’t Talk To A Real Person.
  • It Takes Too Many Calls To Resolve An Issue.
  • The Company Takes Too Long To Respond.
  • The Customer Service Rep Was Not Professional.
  • The Staff Couldn’t Do Much To Help Me.
  • My Agent Seemed Like A Novice.

How do you fix customer complaints?

  1. Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint.
  2. Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard.
  3. Be Kind.
  4. Acknowledge the Issue.
  5. Apologize and Thank Them.
  6. Ask Questions.
  7. Make It Speedy.
  8. Document Their Responses.